This course provides a structure that you can use to develop a framework of performance measures throughout your organization.
Every organization wants to measure the performance of its processes – to determine that they are delivering “value for money”; and to “prove” the benefits that they are delivering.
Performance measures are like the mileposts on the path toward our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction. But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with the wrong things getting prioritized. At the same time, the outputs of many processes are intangible and difficult to measure.
The only solution is to take a structured approach to the design of performance measures that involve stakeholders, customers, and users to clearly define agreed outcomes, and then measure performance against those outcomes.
This course provides a structure that you can use to develop a framework of performance measures throughout your organization. The course also covers how to analyze and present performance data to reveal valuable information about the behavior of the organization's processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
Who should attend? Accountants, Finance staff, and trainees
Field of Study: Personal Development
Business author and consultant, specialising in performance measurement and improvement
I am a Fellow of the Chartered Institute of Management Accountants in the UK and work as an author of business courses and a process improvement consultant. I have over 30 years' experience and live near Stirling in Scotland, with my wife, daughter and Cocker Spaniel. I aim to make my courses accessible and understandable. My courses focus on business topics including KPIs, performance measurement, approaches to business improvement, Agile and Lean. I hope you enjoy my courses.
